Refund Policy

    30-Day Money-Back Guarantee for Any Reason

    Undamaged products may be issue a full refund unconditionally within 30 days from the date of purchase. Once the returned item arrives back in Energy Fort’s warehouse and passed the inspection, the refund process will begin.

     

    • Returns must include all accessories
    • Items must include original packaging
    • For non-quality related warranty claims, buyer is responsible for shipping costs
    • For quality related warranty claims, Energy Fortre funds the cost of the product itself
    • Returns may be rejected if items do not meet the above requirements

    Money back policy strictly apply to the refund claims.Unfortunately we are not able to honor any non-quality issues refund claims after the 30 days of your purchase.For purchases not made directly through Energy Fort’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Warranty Claims for Quality-Related Issues

    All quality-related defects on items sold directly by Energy Fort or Energy Fort's authorized resellers are covered by an extensive warranty, starting from the date of purchase within 6 months.
    Energy Fort's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

    Quality-related warranty claims on purchases made through Energy Fort's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Energy Fort.

    For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Energy Fort will offer a partial refund according to the usage time of the device.

    Process:

    • Buyer must provide sufficient proof of purchase
    • Energy Fort must document what happens when buyers troubleshoot the product
    • The defective item’s serial number and/or visible proof depicting the defect are required
    • It may be necessary to return an item for quality inspection
    • For defective items that Energy Fort needs to have returned, warranties on those replacements are voided if the wrong item is returned to Energy Fort or if the defective item is not returned.


    Valid proof of purchase:

    • Order number from online purchases made through Energy Fort or Energy Fort's authorized resellers
    • Sales invoice
    • Dated sales receipt from an authorized Energy Fort reseller that shows a description of the product along with its price


    Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

    Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

    Shipping costs must be covered by buyer in the following situations:

    • Returning products for any reason other than a proven defect
    • Warranty claims on items taken outside the original country of purchase
    • Buyer’s accidental returns
    • Returning personal items
    • Returning items claimed to have defects but found by Energy Fortquality control to be in working condition
    • Returning defective items in international shipping
    • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)


    Not Covered Under Warranty:

    • Products without sufficient proof of purchase
    • Lost or stolen products
    • Items that have expired their warranty period
    • Non quality-related issues (after 30 days of purchase)
    • Free products
    • Repairs through 3rd parties
    • Damage from outside sources
    • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
    • Purchases from unauthorized resellers


    Energy Fort is not liable for:

    • Loss of data incurred from use of Energy Fort products
    • Returning personal items sent to Energy Fort


    When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Energy Fort does not provide refunds for items damaged in transit for non-quality related warranty claims.